1. General Policy
At Dustin Byte, we want our customers to be satisfied with their purchases. If for any reason you are not satisfied, you may return or exchange the product according to our guidelines.
2. Eligibility for Returns/Exchanges
- Products must be in new, unused condition and returned within 30 days of the original purchase date.
- You must provide proof of purchase, such as an order confirmation or receipt.
3. Non-returnable Items
Certain items, such as digital products, custom-made items, or products marked as “final sale,” may not be eligible for returns.
4. Process for Returns
- Contact our customer service team at [email protected] to initiate a return or exchange.
- You will be provided with a return address and instructions.
5. Refunds
Refunds will be issued to the original payment method once the returned item has been received and inspected.
6. Warranty
Products are covered by a one-year warranty against defects in material or workmanship. If your product is faulty, please contact us for assistance with a return or exchange.